Account Manager for The Blogsmith

Freelance B2B Technology Account Manager

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Account Manager

The Blogsmith needs help with account management tasks.  We have a project manager who stays on top of day-to-day assignments with our internal team. We’re looking to hire help to own client relationships and communications by working with our project manager and team members who work close to client projects.

 

We’re looking for someone who’s available every day from Monday – Friday to execute planned tasks and other tasks as they come up.

 

In this role, you’ll be expected to:

  • Create a daily status report for each client, including if we’re waiting on details or need to take action on something.
  • Enter client communications in the HubSpot CMS (no experience required — training will be provided).
  • Communicate client needs for further action to internal team members.
  • Compose weekly emails for each client to share what we’ve done in the current week and what we have planned for the coming week.
  • Compose weekly emails for writers to remind them of due dates for the coming week and work with them on deadlines.
  • Coordinate calls between clients and relevant team members as necessary.
  • Manage the mayhem of communicating with a distributed team and dealing with clients and vendors as a kind and courteous professional.
  • Meet with clients via Zoom as necessary using our premium account.

For the most part, you can work whenever is most convenient for you, with a few stipulations:

  • You’re able to respond to team communications within 24 hours on Monday - Friday.
  • You can consistently meet deadlines without micromanaging.
  • You can be available for ~2-4 hours/day between 9am-5pm MST to take client meetings as needed/set according to your preferred availability.

Previous experience in a client-facing account management role desired. You’ll jump to the top of our list if you also have marketing agency experience.

Why The Account Manager Role Matters for The Blogsmith

The Blogsmith helps B2B technology companies connect with their target audience via search.

 

Our core offering:

 

Relevant, high-quality content that matches the technical use of SEO keywords with the fulfillment of expectations based on the assumptions behind search intent.

 

You’ll be helping us to keep our agency running efficiently, helping maintain client relationships in a way that adds value to our core offering.


Here’s the bottom line:

 

We don’t just want to create content for content’s sake — we explore topics with a unique stance so that we’re providing a unique benefit (compared to similar content) for anyone who reads the work we produce.

Soft Skill + Availability Requirements

  • Good communication skills: you’ll be working with fellow team members and clients to accomplish tasks related to producing great content. We sometimes have tight internal and external deadlines, so timely responsiveness during the workweek is necessary to work on this team.
  • Good interpersonal skills: In addition to being able to communicate clearly, team members should be good at managing relationships with internal and external collaborators. Regardless of emotions, you will be expected to communicate as a professional with our internal team and external clients and vendors.
  • Good English writing and speaking skills: Because you’ll be interfacing directly with clients and our business focuses on high-quality written communication, a mastery of English writing is required for this role. English speaking proficiency is preferred for taking occasional client meetings.
  • Problem-solving skills: When there’s an issue, Blogsmith teammates use their resources and each other to get it solved before it becomes a bigger issue.
  • Write “Hi Maddy” (in addition to any questions or comments you have) at the end of the application form so that I know you’re paying attention to detail.
  • Organization/planning skills: Successful team members don’t wait until the day a task is due to get their questions answered or address any issues.
  • A passion for quality: In order for our team to create great content, you have to take an interest in the process.
  • Ability to self-manage: The article creation process involves many interconnected, dependent steps that have to happen on deadline for the sake of our clients.

Benefits and Compensation

  • $10/hour for 15+ hours/week (if you have more availability, share it when applying).
  • Work 100% remote.
  • Work whenever you want while meeting weekday deadlines for planned assignments.
  • Weekly payout via Gusto so you don’t have to pay any processing fees or Wise to minimize foreign transaction fees.

Apply as an Account Manager at The Blogsmith:

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