Freelance B2B Account Manager

The Blogsmith needs help with account management tasks. We have a project manager who stays on top of day-to-day assignments with our internal team. We’re looking to hire someone to own client relationships and communications by working with our Project Manager, Content Manager, and team members (like writers and editors) who work close to client projects. This role needs to have a big picture understanding of each role while being responsible for the fine details others might miss.

We’re looking for someone based in the U.S. who’s available every day from Monday–Friday during business hours to execute planned tasks and other tasks as they come up.

In this role, you’ll be expected to:

• Communicate client needs for further action to internal team members.
• Act as the liaison between clients and writers by sending deliverables, responding to emails, and conveying writer questions. Use project management tools (e.g., Asana, Trello, etc.) to ensure everyone involved is up to date.
• Own each client relationship, proactively stepping in to facilitate each step of the content delivery process (ideation, scoping, writing, editing, and billing).
• Understand and cross-train on related project management tasks as needed.
• Onboard new clients and work to set expectations and communication cadence.
• Create a daily status report for each client, including if we’re waiting on details or need to take action on something.
• Enter client communications in the HubSpot CMS (no experience required — training will be provided). Compose weekly emails for each client to share what we’ve done in the current week and what we have planned for the coming week.
• Update project status, client info, and miscellaneous data in our project tracker and Airtable on a daily basis, so everyone has what they need to do their jobs.
• Connecting the dots between clients, projects, and our team members. Identifying and preventing bottlenecks to ensure operations run smoothly.
• Take calls between clients and relevant team members as necessary via Zoom using our premium account.
• Manage the mayhem of communicating with a distributed team and dealing with clients and vendors as a kind and courteous professional.
• Ideally, be familiar with or have an interest in SEO and content marketing topics.
• Care about the details. You follow and understand our process but register when clients have unique needs and work hard to ensure the team meets them.
• Be more than just a go-between. Help management solve tough client issues.

You can work whenever is most convenient for you, with a few stipulations:

• You can be available for ~3–5 hours/day between 9am–5pm MST to take client meetings as needed/set according to your preferred availability.
• You’re able to respond to team communications within 24 hours on Monday–Friday via email and Slack.
• You can consistently provide timely communications with clients that move projects forward daily and meet occasional project deadlines outside of typical client comms.

Previous experience in a client-facing account management role required. You’ll jump to the top of our list if you also have marketing agency experience.